Returns & Refunds — 30-Day Policy
You may request a return, replacement, or refund within 30 days of delivery if your item is defective, damaged, incorrect, or otherwise eligible under the conditions below.
- Eligibility: Items must be unused and in their original condition with tags and packaging, when applicable.
- Custom & personalized products: Because these items are made specifically for you, they are generally non-returnable unless they arrive damaged, defective, misprinted, or contain a manufacturing error.
- Wrong, damaged, or defective items: We will review the issue and provide a replacement or refund when eligible. Clear photos may be requested, preferably within 7 days of delivery.
- Refund method: Approved refunds are issued to the original payment method. Please allow approximately 5–10 business days for your bank or payment provider to process the refund.
- Return shipping: We cover required return shipping costs for defective, damaged, or incorrect items. For other eligible returns, the customer may be responsible for return shipping.
Production Location & Delivery Times
Our products are made to order. The production location depends on the printing method and product design.
Standard Print Products — Made & Shipped from the USA
Products featuring artwork printed on one specific area of the item—such as the front, back, chest, or another designated print location—are typically produced and shipped from our U.S. production facilities.
Examples may include standard printed T-shirts, hoodies, tank tops, mugs, and other products with localized print designs.
All-Over Print Products — Produced Outside the USA
Products with artwork printed across most or all of the product surface require a specialized all-over printing process.
These items are typically produced by our international production partners outside the United States using specialized printing and manufacturing equipment.
This may include products where the design covers the full front and back, sleeves, or nearly the entire surface of the item.
Why Does the Production Location Vary?
Different designs require different printing technologies. Standard print designs are applied to a specific area of the product and can usually be produced at our U.S. facilities.
All-over print designs cover a much larger portion of the product and require specialized equipment, so they may be produced by our international production partners.
Regardless of the production location, every order is made specifically for you and goes through quality checks before shipment.
Please note: Delivery times are estimates and may vary during holidays, peak seasons, severe weather, customs processing, or carrier delays. International orders may also experience additional customs processing time.
Secure & Easy Checkout
- We accept major credit and debit cards as well as trusted payment methods available at checkout.
- Payments are processed through reputable payment providers using industry-standard security technology.
- We do not directly store your full credit or debit card information.
- You can check out using the available payment methods without creating an additional payment-gateway account unless specifically required by your selected payment method.
Need Help?
If you have any questions about your order, delivery, personalization, return, or refund, please contact our customer support team.
Email: [email protected]
We are happy to review your order and help find the best solution.
Customer Support Hours:
Monday–Friday, 9:00 AM–5:00 PM ET
We typically respond within 24 business hours.
